Terms of Sales

Our sales are subject to these terms and conditions which prevail over any other stipulation from the customer.
IZIFLOOR products are distributed by the SAS LCVS registered at the RCS Lyon under number 828516252. The sale of IZIFLOOR products therefore binds the customer to SAS LCVS.
Any order sent by the customer implies express and unconditional acceptance of these terms and conditions which constitute an essential element of the contract. These general conditions of sale are intended to inform any potential buyer on the conditions under which LCVS proceeds to the sale and delivery of its products ordered by the buyer. The buyer acknowledges having, prior to placing the order, read all of these terms and conditions of sale. He further acknowledges having the ability to enter into this contract.


Any order implies acceptance of the general conditions of sale, prices and description for sale. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below. In the absence of payment, wrong address, non-compliant or other problem, LCVS keeps the right to block the order until resolution of the problem. LCVS reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. In the case of litigation in progress and out of payment – such as late delivery, quality of the delivered product … LCVS may have to review with the client the conditions of the dispute. All the photos presented on the site of LCVS are not contractual, and have for object the illustration of the subject.

Deliveries are only operated according to availability and in order of arrival of orders. The LCVS company is authorized to carry out deliveries in a comprehensive or partial manner. The delivery times are indicated as exactly as possible but depend on the supply and transport possibilities of the company LCVS. In the case of partial delivery, each of them will be considered as a complete commercial transaction. Each partial delivery will have to match a proportional payment. Whatever the mode of transport and the conditions for the payment of the price of the transport, any damage caused to the goods during its transport shall in no way be exculpatory from paying the entire price by the authorised reseller to the benefit of the Company.
In the absence of availability of a product LCVS agrees to inform the customer.
For items that are not available in stock, the delivery time is usually 8 to 10 weeks. This time limit is given as an indication, it is not contractual.

3. Price

The sales prices indicated on the website and the quotations are in Euros and all taxes included (VAT rate applicable on the day of the order). The selling prices of the products proposed are those in force at the time of the order, excluding the transport costs. The rates are reviewable without notice, but LCVS is committed to apply the rates in effect at the time of the order. The shipping costs are the responsibility of the buyer and are charged in addition to the price of the products. The shipping costs are indicated to the purchaser at the time of the registration of the order when it specifies the geographical location of the delivery and the number of products purchased.
In the event of an error on a price displayed on the site (null or abnormal price), we reserve the right to cancel an order without conditions.

4. Payment

For any order, with or without delivery, the user will have to pay his order by credit card or by PayPal on the site www.izifloor.fr. Payment by cheque or by transfer is also possible, the validation of the order will then be carried out manually by the seat of LCVS.

5. RESERVE of Property

LCVS reserves the property of the goods sold, until the full payment of the price in principal and interest. In the absence of payment of the price at the agreed maturity, LCVS would be entitled to take back the goods (Law No. 80-335 of 12 May 1980).

6. Delivery, reception
The orders are prepared and followed by LCVS which reserves the right to choose the most suitable transport solution. Ordered items are delivered within 7 days maximum in metropolitan France. For delivery in Europe, the deadline will depend on the country of destination.

The carrier will not take any responsibility for the damage caused by the transport of parcels within the customer’s home. The customer will be responsible for any damage caused after the receipt of the products and the validation of the delivery order or the consignment note presented by the driver. If necessary, the customer must affix a reservation to the carrier’s consignment note and report it immediately to LCVS. In case of force majeure or exceptional events (natural disaster, epidemic, strikes, fire,…) Delaying or prohibiting the delivery of the goods, LCVS is relieved of all responsibility. Delivery times are given only as an indication and without commitment on the part of LCVS. In the case of incomplete delivery due to a breakdown of stock on a product, LCVS undertakes to deliver the missing product at its own expense within 30 days. At the time of delivery the customer is entitled to refuse the incomplete merchandise: He will obtain his refund under 48 hours. If he decides to accept the incomplete delivery he will not be entitled to any indemnity or compensation.
The buyer also has the possibility to come withdraw his order free of charge by his own means at our warehouse in Fleurieu sur Saône after having received our agreement of appointment.
For this he must inform LCVS when validating his order.

7. Right and delay of withdrawal

Under article L121 of the consumer Code, the user is entitled to a 7-day withdrawal period from the receipt of the goods to return it. (The products must be returned in a perfect state of resale, in their original packaging, and have not been assembled and dismantled by the purchaser. Any product that has been damaged, contaminated or assembled will not be reimbursed. The return of the goods at the expense, risks and perils of the purchaser. No compensation may be required of you by the customer. The refund will be made to the purchaser within 30 days of the date of its withdrawal.

8. Reclamation/SAV

The risks due to delivery are the responsibility of the purchaser from the time the products have left the premises of LCVS. Upon receipt of the goods, any delivered product must be checked immediately and possible reserves on the carrier’s slip in the event of total or partial deterioration. Without reservation, the product is deemed to be delivered in good condition and will not be subject to any further dispute. In case of damage during transport, the claim must be made by registered letter to the carrier within three days of delivery. In the case of non-conformity of the products in kind, in quality or in quantity in relation to the indications given on the order, the purchaser must formulate upon receipt of the goods, by telephone, fax, e-mail or postal mail LCVS any claims within three days after delivery. Any non-compliance claims not made in the above rules may not be taken into account and will relieve LCVS of any liability to the purchaser. SAV requests linked to missing or damaged parcels will be taken into account within 10 days of delivery, subject to entries entered by the purchaser on the delivery order (e.g. damaged parcel, number of incorrect parcels…). To exchange a damaged part, LCVS may ask the purchaser to supply the damaged part for which an exchange is requested. In the event of a defective product, LCVS takes charge of the return charges as well as the new delivery costs of the compliant product.

9. Warranty
From the date of purchase on the invoice, a 20-year warranty is issued as long as the product is installed, used and maintained according to the installation instructions provided by IZIFLOOR/LCVS on delivery of the product.

LCVS agrees to replace the defective product or parts if it is a manufacturing or quality error. The guarantee may only apply when the claim is justified by:
-The Purchase Invoice
-Delivery voucher
During the warranty period from the date of purchase.

The IZIFLOOR warranty does not apply in the following cases:

1. Damage resulting from improper handling or shipment of the product, or product damaged by accident, abuse, fire, improper installation/use, neglect, corrosion or alteration.
2. Use in a form other than the traditional use of a family household, such as a commercial environment, or manipulated in a contradictory manner with the installation instructions provided with the product.
3. Cosmetic damage, including stains or discolorations that do not affect the structure or functional capabilities of the product.
4. Surface damage due to chemical interaction with a third-party product.
5. Any damage resulting from improper installation due to failure to comply with the instructions provided with the product.
6. Damage caused by living organisms (fungi, bacteria, insects…).
7. Damage of unsuitable use including burns, cuts, scratches, wear, piercing and all stamping.
8. Any damage caused by permanent adhesion of the slabs to the already existing surface of the garage floor.
9. Damage due to prolonged exposure to sunlight or artificial UV.
10. Damage due to moulds, alkalis and hydrostatic pressure of false floors.

10. Liability

The liability of the LCVS site cannot be incurred for all the disadvantages or damages inherent in the use of the Internet network, a breach of service, an external intrusion or the presence of computer viruses, or any other fact described as Force majeure. LCVS is committed to describing the products sold on its website with the utmost accuracy.

11. PROTECTION of Personal Data

It is LCVS’s responsibility to ensure that the personal data available to it are correct and up to date and therefore, in accordance with article 32 of Act No. 2004-801 of 6 August 2004 concerning the protection of natural persons with regard to Processing of Personal data and amending Act No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, users have the right to access, modify and delete Concern. The information communicated by the user is indispensable for the processing and the delivery of the orders. In case of absence or bad data this will drive a cancellation of the order. The user therefore agrees to provide real information about him. The communication of false information is contrary to the present general conditions. In accordance with the law “informatiques et libertés” The processing of information communicated by the user is the subject of a declaration to the National Commission of Informatics and Liberties (CNIL). LCVS is the sole holder of user information for computer processing and is authorized to collect, process or use the user’s information.

12. Data retention, Archiv ing

The information kept in LCVS’s computer records will be considered as evidence of communications, orders and payments between the two parties. In accordance with article 1348 of the Civil Code, the archiving of purchase orders and invoices is carried out on a reliable and durable medium in order to correspond to a faithful and durable copy.

13. Litigation

The present general conditions of sale are governed by French law. For all disputes relating to this contract between the seller and the purchaser, the Lyon Commercial Court shall be solely competent.
The Sites www.izifloor.fr and www.izifloor.com do not provide a guarantee of compliance with the local legislation that would apply to you from the moment you access one of these sites from a country other than France.